To cover the unforeseen
With our Support and Escalation service you have the peace of mind of knowing that your IT crew or your
staff will receive the support when you need it. We offer support over either Signum Framework and any of our own products.
Support and Escalation for IT Departments
We provide a service to escalate the issues and questions for your IT crew over
Signum Framework or any of our own products.
When IT department find an issue while developing an application built with Signum Framework as well as maintaining
one of our own products, you request support to solve it. The answer will be attended by our support personnel, who will
resolve it or assign it to an escalation team to ensure your question is answered as soon as possible.
Support for End Users
To improve the overall productivity and satisfaction of end users, we provide a responsive, seamlesss and high quality
end user support services for all our own products.
With this service when the end user is stucked you can receive help from our staff, that will solve their doubts and
guide you through the steps to follow to complete their work.
We have a range of packages available for the support and escalation service so you can find the quantity that
cover your needes, with no permanency commitment.
Select the package that you want and begin to use our support service. If the existing packages don't cover your
needs we can design a custom package that fits your requirements (for example, emergency and after-hours support, weekends, specific response times, etc.).
Escalation and Tracking
For the input, tracking and escalation of the issues our support department uses a version of our own product
With this tool not only our staff and escalation team can focus on solving the issues and answering the
questions instead of managing tickets and emails, but also the clients can watch in real time the evolution
of their questions.